Store Policy Notice
Welcome to the iBattle Esports Community
Thank you for being part of our growing community. At iBattle Esports, we’re committed to delivering a premier esports experience for every guest. To ensure a clean, safe, and enjoyable environment, the following policies are strictly enforced:
Payment & Purchases
- All purchases must be prepaid at the front counter.
- Gaming time purchased through membership can be stored in your account, except for 1-hour purchases, which must be used immediately and will not be saved after use.
Age Restrictions
- Under 9 years old: Entry only permitted with a parent or legal guardian.
- Under 14 years old: May use our services as a guest or register for membership. Seat assignments are at the discretion of staff.
Hiring Opportunities
- Passionate about esports and video games?
- Good with computers and networks?
- Care about cleanliness and organization?
- Love spreading good energy with a smile?
→ Join our team! Apply now: https://ibattlegaming.com/join-our-team/
Note: Due to high application volume, if you do not hear from us within one week, we may have moved forward with other candidates. We sincerely appreciate your interest.
Prohibited Software & Online Activity
- Zero tolerance for hacking, illegal software use, or unlawful online activity.
- Violators will be permanently banned from the premises.
Lost & Unclaimed Items
- All lost or unclaimed items are discarded every Monday at 10 PM.
- No exceptions. iBattle is not liable for any lost items. Entry to the facility indicates your acceptance of this policy.
CCTV Footage Requests
- Viewing CCTV footage requires a $120 labor fee, payable directly to the maintenance provider.
- Do not contact the provider without management’s written approval.
- Complex cases may incur additional fees.
- Inquiries: contact@cnetcurity.com (Service available only to customers.)
Outside Food Policy
- Not Allowed: Packaged foods and drinks from convenience stores or supermarkets (e.g., 7-Eleven).
- Allowed: Meals prepared at restaurants.
- Instant ramen purchased in-store can be prepared by staff upon request.
Clean Seat Policy
- After logging out, guests must clean their space and dispose of any trash.
- Please return all settings to default for the next guest.
- Thank you for helping us maintain a clean, enjoyable gaming environment.
Personal Belongings & Account Responsibility
- Guests are fully responsible for their belongings and accounts.
- Do not leave any personal items unattended, even briefly.
- Any items left behind after leaving a station are considered disposable and may be discarded.
- Always log out of all accounts before leaving.
Tech Support & Game Policy
- Only pre-installed games are supported.
- Notify staff immediately if you encounter a technical issue.
- Games installed by guests are not eligible for support or refund.
Device & Account Use Policy
- Personal consoles, VR headsets, or computers are not allowed.
- Store licenses are not provided for free-to-play or rank-mode games.
- Only one account rental per person.
- Personal Activision accounts may be temporarily disabled after use on store PCs.
No Loitering Policy
- All individuals inside the store must be logged in and actively using a computer.
- Exceptions: Parents, guardians, or guests accompanying paying customers may remain with prior approval from management.
- Unapproved loitering may result in permanent ban. Please speak with management beforehand to avoid misunderstanding.
Computer & Seating Policy
- One seat per customer.
- Shared computer use requires two active seats, both with valid game time.
- Violations may lead to a permanent ban at management’s discretion.
Smoking Policy
- Traditional smoking is not permitted indoors.
- Vaping is allowed only if done respectfully, without affecting others.
- Do not dispose of cigarette butts on the floor.
Media & Privacy Policy
- By entering the store, guests consent to the possibility of being included in promotional photos or videos.
Zero Tolerance Policy
- No criminal activity
- No drug use or alcohol consumption
- No cheating or hacking
- No violation of store policies
- No rude or disrespectful behavior
→ Any violation will result in immediate and permanent banning.
→ If any member of a group violates this policy, the entire group may be permanently banned.
Additional Guest Amenities
- Power outlets are available behind every monitor.
- Free Wi-Fi is available to help guests receive verification codes on mobile phones. Due to signal limitations with some carriers, Wi-Fi speed is intentionally throttled to prioritize LAN-connected gaming equipment.
One-Membership Policy
- Only one membership per customer per location.
- All member information must match a valid photo ID.
- Membership sharing, transfer, or misuse is strictly prohibited and will result in account termination and permanent ban from all USA Esports-operated venues.
Promotions Policy
- Promotional game time must be used immediately and cannot be saved to your account.
Closing Hours Policy
- Final Check-In: 2:30 AM
- Snack Corner Last Call: 3:30 AM
- Game Session Ends / System Shutdown: 3:30 AM
These hours are designed to ensure smooth operations and proper reset for the next business day.
Thank You from the iBattle Team
We appreciate you taking the time to review our store policies. Your cooperation helps us maintain a premium environment for everyone. Together, we can build a more respectful and welcoming community.
Thank you for being part of the iBattle Esports experience. Your passion, energy, and mutual respect make this space truly special.
– iBattle Gaming & Esports Team
